General Order FAQ's
Government and Public Institution Purchases
If you need tax exemption, this is a simple process that you can easily complete during checkout. Just click on the Upload Tax Exemption link in your shopping cart and follow the prompts. See the scr…
I'm tax exempt, how do I remove tax from my order?
Great question! This is a simple process that you can easily complete during checkout. Just click on the Upload Tax Exemption link in your shopping cart and follow the prompts. See the screenshot bel…
Do you offer promotional discounts?
We do! We offer various promotional discounts via email, our chatbot, etc. Sign up below!. Promotional Discounts: Cannot be combined. Cannot be applied to phone orders, previous or pending purchases,…
Where's my order confirmation?
Your order confirmation is sent via email as soon as your order is completed. Be sure you check your spam folder if you didn't receive it. You can also give us a call at 800-829-9580.
Where's my invoice?
Invoices are not generated until your order ships. If you still need your invoice after the order has shipped please give us a call at 800.829.9580 and we're happy to help.
I need a quote.
We are happy to help! Please email us at firstname.lastname@example.org about the specific products you are looking for and you will be contacted by the next available sales rep.